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Special Offer: Camel Vicebreaker

Payment terms:

Visa and Mastercard can be used to make payment. All other payments are to be made in U.S. Dollars by Bank Draft, Wire Transfer, or Irrevocable Confirmed Letter of Credit. Orders paid by Dollar Bank Drafts will not be shipped until the Draft clears.

Shipping and Handling:

Orders shipped from our warehouses or direct from manufacturer are shipped F.O.B. shipping point. We work toward sending customer's orders by the most economical methods available. For small orders we usually use courier services. For larger orders we use our freight forwarders to deliver to the customer's closest port via air or sea, depending on the urgency of the order. Our customers are responsible for clearing the orders once they arrive at the port of destination. If you have your own freight forwarders, we will work with them to insure the quickest delivery.

Hazardous material products regulated by the U.S. Department of Transportation are subject to higher freight charges due to special packing procedures by companies specialized in the packing and documentation of such orders. If you don't know whether a product is hazardous, please consult one of our VetServ sales executives.

All prices are quoted FOB, North Carolina. All shipping and handling fees will be billed to the customer. However, customers may elect to use their own overnight service carrier or freight forwarder. All fees, duties, etc. incurred at the port of destination are the sole responsibility of the customer.

Returns and Allowances:

PRODUCT DAMAGES/SHORTAGES POLICY

All claims for damaged or short shipped product must be reported within 24 hours by calling 1-888-386-1269. If a service representative is not immediately available, please leave your name, a number where you may be reached, and a message describing the claim to be made.

RETURN AND ALLOWANCE POLICY

A Return Authorization is required for all items being returned for credit. To obtain return authorization, call 1-888-386-1269.

• Authorization to return product received due to shipping error, or wrong product ordered must be requested within 3 business days of delivery.
• Returned merchandise must be in salable condition (with exception of product damaged in transit). Product must be returned unopened in original packaging, and without marking by the customer to receive credit. All returns must be accompanied by Proof of Purchase (Invoice number or Customer Order number), and a Return Authorization number issued by VetServ customer service.
• Credit will be issued for product properly returned and within 30 days of purchase. Credit will be issued as follows: Full purchase price (excluding freight) will credited for products returned within 10 days of purchase; 10% restocking fee will be charged for products returned within 11-20 days; 20% restocking fee will be charged for products returned 21-30 days. No credit will be issued for product returned after 30 days.
• Original freight charges are non-refundable. Return shipping costs are the responsibility of the customer.
• We are sorry that we cannot accept any returns of special order items or items requiring refrigeration.
  
  WARRANTY
• Product warranties, if available, are furnished by the product’s manufacturer only. Authorization for credit and return of defective product will be made in accordance with the manufacturer’s warranty or recall policy.
• Adjustment for short shipment will be made if the error is reported within 24 hours of delivery